Disclaimer

  1. As per the government regulations, the company permits access to products under liquor category in the website of Cochin Duty Free only to bonafide International passengers who are above the age of 23 years.
  2. By accessing the products under liquor category in the website of Cochin Duty Free he/she solemnly promises and declares that the user is a bonafide International passenger and also above the age of 23 years.
  3. In case of any misrepresentation or manipulation, legal action might be taken against the user as per the law.
  4. There has been no advertisement, personal communication or inducement of any sort whatsoever, by the company to promote any sales of liquor through this website.
  5. The information is being provided to the user as per the user’s specific request.
  6. The user obtains or downloads from this portal on user’s own freewill and the information provided should not be interpreted as soliciting or advertisement.
  7. Passengers are responsible to ensure that their purchases comply with Indian Customs Baggage allowance on liquor.
  8. The user can obtain the liquor from T3 Arrival and Departure and Business Jet Terminal shops of Cochin Duty Free at Cochin International Airport, Kochi only after submitting the necessary statutory documents, completion of billing process at Cochin Duty Free and verification by our staff.
I am 23 years and above I am under 23 years
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Home /

FAQ

WHAT ARE THE DETAILS TO BE PRODUCED FOR BILLING?

  • Passenger Passport
  • Boarding Card

CAN I PURCHASE FROM COCHIN DUTY FREE ?

Cochin Duty free is located at Cochin International Airport - International Terminal (T3). Only International passengers, holding a valid International flight boarding card and passport can purchase from our shop.

CAN I BUY FROM COCHIN DUTY FREE, IF I AM TRAVELLING ON A DOMESTIC FLIGHT?

Unfortunately No. As per Customs regulations, only the passengers who have an international boarding pass and a valid passport are eligible to shop from Duty Free.

WHICH ALL CURRENCIES ARE ACCEPTED IN THE SHOP ?

We accept the following currencies:-

  • US DOLLAR
  • UK POUND
  • EURO
  • SAUDI RIYAL
  • KUWAITI DINAR
  • UAE DHIRHAM
  • OMAN RIYAL
  • BAHRAIN DINAR
  • CANADIAN DOLLAR
  • SINGAPORE DOLLAR
  • SWISS FRANK
  • HONGONG DOLLAR
  • DANISH KRONER
  • AUSTRALLIAN DOLLAR
  • SWEDISH KRONER
  • JAPANESE YEN
  • INDIAN RUPEES
  • QATAR RIAL
  •  MALAYSIAN RINGGIT
  •  NEW ZEALAND DOLLAR

THE BALANCE WILL BE PAID IN WHICH CURRENCY?

The Balance will be paid in INR.

WHICH ALL CREDIT CARDS AND TRAVELLERS CHEQUES ARE ACCEPTED ?

We do accept all credit cards,debit cards etc issued by Visa, Maestro, Rupay & MasterCard.Travellers cheques are accepted in INR, USD, EUR, CHF and GBP only.

WHAT SHOULD I DO IF I NEED ANY ASSISTANCE ABOUT SHOPPING, PRICES, REFUND OR EXCHANGE FOR FAULTY PRODUCT?

Please contact our support team at dfshop@cial.aero we will be eager to assist you. To know more about our products and offers, please make use of live chat facility on our website.

IF I DO NOT FIND THE PRODUCT AT WEBSITE, DOES THAT MEANS COCHIN DUTY FREE DOES NOT STOCK THAT PRODUCT?

Cochin duty free sells a wide range of Confectionery, Toys, Supermarket Items & Perfumes. But we only showcase just a part of it on the website. If you're unable to find the product you're looking for on searching on our website, please feel free to enquire at: dfshop@cial.aero - or you can make use of our Live Chat Facility about the product you wish to purchase.

WHAT ARE THE PERMITTED CUSTOMS ALLOWANCE ?

Details of Baggage Rule 2016 is available at : Link

WHAT IS THE WORKING TIME OF DUTY FREE SHOPS ?

Duty free shops are open 24 hours a day

IS THERE ANY LIMITATIONS FOR SPENDING IN INR FROM COCHIN DUTY FREE?

As per Indian Customs rules, payments made through Indian currency/ INR credit card/ debit card at Duty free Shops located in the Arrival hall shall be subject to a limit of Rs.25,000/- for an incoming passenger.Conditions Apply*.

CAN THE PRICES CHANGE BETWEEN THE TIME I CHECK THEM ONLINE AND WHEN I VISIT THE PHYSICAL STORE?

Prices listed on our website are updated regularly to reflect current promotions and inventory. However, please note that prices may vary between the time you view them online and when you visit our physical store due to ongoing sales, discounts, or other factors. We recommend checking for the latest prices or contacting our store directly before making a purchase.

Registered Office:
CIAL Dutyfree And Retail Services Limited,
Xi/318E, Cochin International Airport Building,
Ernakulam-683111

Customer Grievance/Care Officer

Mr. Sreejith T K
Phone : +91 484 2610115 Ext - 2525

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  • dfshop@cial.aero

    +91 484 2610115, Ext - 3862/3865

    +91 9946010014, +91 9539700728

    CIN: U52399KL2016PLC040279

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